Policies

POLICIES
No Refunds or Price Adjustments: Please be aware that we do not issue refunds or price adjustments. Due to the nature of our preregistration process and no-refund policy, we are unable to price-adjust retroactively any payment towards a registration that has already been processed. Price adjustments include but are not limited to in-store or online promotions (a.k.a promo codes), coupons, gift cards and/or vouchers. These items must be applied at the time of registration, prior to check out, and will not be accepted or retroactively applied (refunded, credited or exchanged for face value) to any previous registration that has already been paid and confirmed as a complete and/or approved transaction. If you have concerns or questions about any item you’d like to redeem, please contact us at info@paintandsipaugusta.com prior to proceeding to check out and the completion of your registration process.


New Custom Designs must be registered and paid for using the appropriate methods, no less than 3 days prior to the class. Requests for non-standard customization changes to our existing designs may require an additional fee. We do not allow others to copy or replicate our original copyrighted designs.


Time allows for only one project per attendee per visit, unless otherwise specified. Project-sharing is not permitted among attendees due to overcrowding at tables, unless approved by Paint and Sip Augusta management.
 

For projects with stencils, a stencil recut fee may be applicable if incorrect customization info is submitted at the time of registration and a stencil needs to be redone at the studio.


If you request to move to a different workshop, a $25 transfer fee will be applicable due to the custom nature of our projects and reserved seating in our art camp space. Whenever applicable, we will hold the registration for a future class* based on availability and the below guidelines:


72 Hours Advance Notice: To avoid any transfer fees, kindly give us a minimum of 72 hours advance notice if your child is unable to attend their reserved art camp session.  We will do our best to reschedule your child for a corresponding future art camp class* within the following 30 days, if there are seats available.


Late Notice Cancellation: (<72 hours) Any notice given LESS THAN 72 hours prior to a class will be subject to a $25 transfer fee in order to be transferred to a future class (original project and/or design only please). This option is subject to availability. For projects with stencils, your child's stencil will be kept on file for you to use for a corresponding future class* within the following 30 days.


‘No-Show’ Attendees:  Any guest that is a No-Show to their reserved workshop session will forfeit the missed session and will need to pay to re-register. Re-Registration is based on availability. 


Late Arrivals: Please note that out of respect and consideration for all guests’ and staff, all art camp sessions begin promptly at the posted start time.  Please arrive 10 minutes ahead of the scheduled Art Camp start time. If a guest is unable to arrive on time, best efforts will be made to accommodate their late arrival, however our staff and management reserve the right to postpone their participation until a future session, without question, due to the safety and comfort of the other guests.  Staff is on hand to assist only and are not permitted to make a guest’s DIY project for them.  Alternate arrangements can be made in advance if a guest is unable to attend their scheduled workshop session.
 

Please note our Cancellation Policy: If for some reason our management deems it necessary to cancel or reschedule an art camp session due to hazardous weather or some other unforeseen matter, all our registered guests will be notified as early as possible via text message and/or email.  Any session that is cancelled, will be rescheduled for a future date or compensated in some other manner to be determined by management. *When you are able to attend at a later date, please email us with that information and we’ll transfer it for you in our system as long as available seating exists for that future art camp class.